Refund policy

PURCHASES, PRICE, SHIPPING, RETURNS AND WARRANTY

5.1. Orders and payment. All purchases are subject to availability, our order procedures and payment terms shown at checkout. We reserve the right to cancel orders in the event of stock shortages, suspected fraud, pricing errors or other legitimate reasons.

5.2. Shipping and delivery. Shipping times, import duties, taxes and delivery specifics depend on the shipping option you select and your location. You are responsible for any customs duties or import taxes unless otherwise specified at checkout.

5.3. Limited warranty. For consumer purchases made in the UK and EU, the Device has a limited warranty against defects in materials and workmanship for 24 months from the date of purchase unless local law provides a longer period. For purchases elsewhere, local statutory rights apply. The warranty does not cover damage from misuse, abuse, neglect, unauthorised repair, normal wear and tear or failure to follow instructions.

5.4. Returns, Hygiene and Consumer Rights. For hygiene and safety reasons, we generally do not accept returns of used Devices unless the device is faulty and covered by warranty or applicable consumer law. Customers have the right to cancel their order and return the Adam Sensor within 14 days of receipt, provided the device remains sealed, unopened, and unused. Once the seal is broken or the device is unsealed, the right to return is forfeited for hygiene reasons.

To exercise your cancellation rights, you must notify us within 14 days of receiving the device by contacting support@talktoadam.com. The device must be returned in its original sealed packaging, and you will be responsible for the cost of return unless the device is faulty. We reserve the right to refuse returns of devices that have been unsealed or used, to protect the health and safety of all our customers.

If the device is found to be faulty and covered under warranty or applicable consumer law, we will, at our sole discretion, repair, replace, or provide a full refund of the purchase price, subject to verification through our returns process and compliance with relevant legal obligations.

Please check our returns policy / FAQs or contact support@talktoadam.com for further assistance.

By making a purchase, you acknowledge and agree to these conditions, including the limitations on returns of used devices for hygiene reasons.